I have used Pearce Heating and Air Conditioning multiple times and have always been happy with the service. Most recently, it was David in the office that went out of his way to help me with an issue we were having with our unit. He contacted the unit manufacturer's rep due to a delay with a part we were waiting on and the rep was able to offer some support to help us stay cool in the meantime. With a pregnant wife and two small children in the house, that level of service was much appreciated!
We’ve used Pearce for 16 years...keeping an older unit going, then replacing with an entirely new system. Everyone (from office folks to service guys) is alway friendly, fair, and thorough. Love the new text updates for service - don’t see that too often from small local companies!
We have been using Pearce Heating and Air for all of our AC/Heating needs. They have the most amazing staff. Daniel, our service rep. goes above and beyond to make sure we are satisfied and well taken care of. If you want taken care of quickly, professionally, and yet have that down home friendly relationship, call Pearce Heating and Air Conditioning, Inc.
Fantastic customer service! Fabulous response times, use of technology to keep you informed of appointments. Completed out installation, literally, weeks ahead of other estimates. A big thanks to Ryan and Cecil for their outstanding work and attention to detail.
Brandon has been excellent to deal with on all occasions we dealt with him. Polite and straight forward to get the job done, not wasting time. Knowledgeable on what need to be done and the skills to preform the tasks. He represents Pearce as we've always know y'all to be. Keep him around, please. Frank and Debbie
Pearce Hearing and Air installed a Bosch unit outside my house. The first unit Bosch sent didn’t work. But Brandon B, one of Pearce’s technicians, identified the problem, and switched the units out in no time. I highly recommend this company, and I will use them again. And maybe consider asking for Brandon.
We installed two units on our new house. The technicians were friendly, courteous and professional. They were very helpful with any questions we had during installation. Great install and service! Quick responses to any questions or problems we’ve had since installation. The yearly maintenance plan is a must and worth the money to keep your units in tip top shape! We had one issue with one of the units but we had no issues with the claim or process. We can’t say anything bad about Pearce Heating and Air and will definitely use them on any future HVAC purchases we make! You can’t go wrong using them!
Huge thank you to Pearce Heating and Air for doing an exceptional job replacing my air conditioning unit! An air conditioner going out on a hot and humid day is enough to ruin a whole week, but Ryan and Cecil came out the NEXT day and took on the task head first! I wish I would have known about this business sooner because it was the best experience I’ve had. These boys were professional and hardworking! I will keep telling my friends and family to use Pearce Heating and air, and should too! Thank you so much for coming to my rescue! Huge thank you from my family!
Pearce Heating & Air has been by far the best experience with HVAC services I have ever had! From Ryan and Cecil who installed my whole system today and didn’t leave until everything was working properly (8:00 AM to 7:00 PM), to Jim who did the load inspection and help me choose the proper equipment for our needs. Then there was Daniel who came out first to maintain the system and found our compressor had gone out and gave me great advice on replacement. Finally, Heather in the office was super helpful and went out of her way to make additional calls to help me with financing! I already have a friend using Pearce on my recommendation and will send everyone I know there way. Top notch service, knowledgeable staff and just friendly people....what else do you need?
Professional from beginning to end. A special thanks to Ryan and Seth who worked continuously all day to install my new unit and Heather who patiently and politely kept me informed of scheduling. I will definitely recommend to all my friends. Thank you
Scott B the service technician from Pearce came by today promptly at 8 AM as scheduled to perform the routine maintenance inspection of my central heating system. He was polite and respectful, he also wore the shoe protectors when he was inside. He identified an issue with the moisture collector pan in the attic and corrected it free of charge. I've always had good luck with Pearce and it's service like this that keeps me using them. Thanks Scott and have a great New Year
The complete process from getting a quote from Doug to the installation by Paolino and Ryan was wonderful. Everyone was respectful and knowledgable. The customer service is top notch, installation was pain free and fantastic. The Pearces were also a joy to meet and speak with as well. We liked everyone we interacted with!
Daniel came out in a timely manner, and explained what he was doing and the cost of repair each step of the way. I appreciate that. Highly recommend calling Pearce Heating & Cooling for all your a/c and heating needs. Thanks!!
Our AC system went out and Pearce had someone out within 2 hours of me calling. Paulino and Christian were very polite and professional, and tried very hard to get the system running, explaining everything as they went through the process. Turns out the entire system had to be replaced. Once again, Pearce sent someone out within an hour to work up prices for replacement, which were very reasonable. At the end of the day, we ended up using another company, but only because Pearce was covered up with work and the other company could get to it several days sooner. I would recommend Pearce to anyone in the Central Arkansas area for their prompt service and professional workers.
What great service and price. We wanted Carrier; they quoted us a price that was several hundred dollars (almost a thousand dollars!!) less than any of the other places we explored. The heating/air conditioning system were installed with minimum fuss and it works perfectly. We could not be happier with them or the systems they installed.
I have used Pearce for years at the restaurant I work for in Conway. They have always been quick to respond to service calls and fair with pricing. I highly recommend them. Robert is one of the best in the business.
Pearce was very prompt when I asked for an estimate to replace my A/C and furnace. Then, when I decided to go with them they were available very quickly to do the work. Paulino, the gentleman who replaced the unit, was great! He was very professional and helpful. My parents use Pearce as well and they recommended them to me. I see why now. Great experience with the entire company!
We just installed a new heat pump and air conditioner unit and just LOVE it!!! It is so quiet that you don't even think it is on. I love how the unit thinks for itself. Yesterday, the air was running and this morning, the heater went on without being told when the temperature dropped. If you don't have a service provider, you need to contact them.